Terms & Conditions

1. Making a booking

• A booking is confirmed only when you receive a written confirmation from us carrying a booking reference. A completed payment alone, without that reference, is not a confirmation — contact us if you have not received one.
• The lead guest must be at least 18 years old and is responsible for the conduct of the whole party.
• We reserve the right to decline a booking, or to cancel one already made, where the information given is materially false or where a room has been listed at a manifestly incorrect price. In that case everything you have paid is refunded in full.

2. Rates and payment

• Displayed rates are per room, per night, in Indian Rupees, and include applicable taxes at the current rate. Breakfast and other meals are charged separately unless the room description states otherwise.
• Rates vary by season and by date. The rate shown at the moment you book is the rate that applies to your stay.
• Online payments are processed by Razorpay. We do not receive or store your card, UPI or banking credentials.
• Where you choose the deposit option, the balance is payable at the hotel on arrival by cash, card or UPI.
• If a tax rate changes between booking and stay, the amount payable is adjusted accordingly.

3. Check-in and check-out

• Check-in from 11:00; check-out by 10:00. Early check-in and late check-out are free when the hotel can accommodate them, and cannot be guaranteed in advance.
• Every adult guest must present a valid government photo identity document at check-in. This is a legal requirement, not a hotel preference, and we cannot admit a guest without one. A passport and valid visa are required for foreign nationals.
• Check-out after 10:00 without prior agreement may be charged at half the room rate up to 6 p.m., and at the full rate thereafter.
• Rooms held for a guaranteed booking are released at 8 a.m. the following morning if the guest has not arrived and has not contacted us.

4. Occupancy and children

• Occupancy must not exceed the maximum stated for the room category. Additional guests require an extra bed, charged per night at the rate quoted when you book.
• Children under 6 stay free using existing bedding. Children 6 and over are counted as guests.
• Visitors who are not registered guests may not enter guest rooms and must be received in the lobby.

5. House rules

• The entire hotel is non-smoking. A cleaning charge of ₹5,000 applies to any room smoked in.
• Pets are not permitted.
• Mount Abu is a temple town within a wildlife sanctuary. Alcohol is not served on the premises and quiet hours run from 10 p.m. to 7 a.m.
• Cooking in rooms, and the use of personal heating appliances, is not allowed for safety reasons.
• We may ask a guest whose behaviour endangers or seriously inconveniences others to leave without refund.

6. Damage and lost property

Guests are responsible for damage to hotel property caused by them or by anyone in their party, and the cost of repair or replacement will be charged. Lost property is held for 30 days and can be couriered at your cost.

7. Liability

We take reasonable care of guests and their belongings, and we accept liability for death or personal injury caused by our negligence. Valuables should be kept in the room safe or deposited at reception; we do not accept liability for cash, jewellery or electronics left unsecured in a room. On-site parking is limited, is provided as a convenience, and vehicles are left at the owner’s risk. Nothing in these terms limits any liability that cannot lawfully be limited under the Consumer Protection Act, 2019.

8. Cancellation

Cancellations, amendments and refunds are governed by our Cancellation & Refund Policy, which forms part of these terms.

9. Website content

We keep the descriptions, photographs and rates on this site as accurate as we can. Photographs are representative of a room category, and individual rooms within a category vary in layout and outlook. Occasional errors do not create a binding obligation to honour an incorrect rate.

10. Governing law

These terms are governed by the laws of India. Any dispute is subject to the exclusive jurisdiction of the courts at Sirohi, Rajasthan.

Hotel Samrat International
Opposite Polo Ground, Nr Taxi Stand, Lake Road, Mount Abu, Rajasthan 307501
hotelsamratabu@gmail.com · +91 95711 22589