Privacy Policy

1. Who we are

Hotel Samrat International, Opposite Polo Ground, Nr Taxi Stand, Lake Road, Mount Abu, Rajasthan 307501, is the data controller for the information described here. You can reach us at hotelsamratabu@gmail.com or +91 95711 22589.

2. What we collect

• Booking details — your name, email address, mobile number, arrival and departure dates, room type, number of guests, and any special requests you send us.
• Enquiry details — whatever you type into the contact form, and the contact details you give so we can reply.
• Identity documents at check-in — Indian law requires every hotel to record a valid government photo ID for each adult guest. We record what the law requires and nothing more.
• Technical data — standard server logs including IP address, browser type and the pages you visited, retained for security and troubleshooting.

We never see or store your card, UPI or bank credentials. Payments are handled entirely inside Razorpay’s PCI-DSS certified environment. We receive only a transaction reference, an amount, and whether the payment succeeded.

3. Why we use it

• To create, confirm, amend and honour your reservation.
• To contact you about your stay — directions, check-in, or a change to your booking.
• To answer enquiries you send us.
• To meet legal obligations, including guest registration and tax records.
• To keep the website secure and working properly.

We do not sell your data, we do not rent it, and we do not send marketing messages unless you have specifically asked us to.

4. Who we share it with

Your information is shared only where it is necessary:

• Razorpay Software Private Limited — our payment gateway, to process the transaction.
• Our hosting provider — which stores the site and its logs on our behalf.
• Government authorities — where disclosure is required by law, such as police guest registration in Rajasthan.
• Service partners you ask us to book — for example a taxi driver for an airport transfer, who receives only your name, phone number and pick-up details.

5. Cookies and analytics

This website sets no advertising or tracking cookies. Razorpay may set a cookie during checkout that is strictly necessary to complete your payment securely. If we later add analytics, this policy will be updated before it goes live and you will be asked for consent where the law requires it.

6. How long we keep it

• Booking and payment records — 8 years, as required for tax and accounting.
• Guest registration records — as prescribed by Rajasthan state regulations.
• Contact-form enquiries that do not become bookings — 12 months.
• Server logs — 90 days.

7. How we protect it

The site is served over HTTPS with modern transport security. Access to booking records is limited to hotel staff who need it to do their job. Payment data never touches our servers. No system is perfect, but we take reasonable technical and organisational measures appropriate to the sensitivity of what we hold.

8. Your rights

You may ask us to give you a copy of the personal data we hold about you, correct anything that is wrong, or delete data we are not legally required to keep. Write to hotelsamratabu@gmail.com and we will respond within 30 days. If you are unsatisfied with our response, you may escalate under the Digital Personal Data Protection Act, 2023.

9. Children

This website is not directed at children, and we do not knowingly collect data from anyone under 18 other than the names of children included in a family booking by their parent or guardian.

10. Changes to this policy

We will post any revision on this page with a new “last updated” date. Material changes affecting existing bookings will also be emailed to the affected guests.