Cancellation & Refund Policy

1. Cancellation charges

One rule, applied by our booking system and repeated on the confirmation you receive:

• 15 days or more before check-in — no charge. Full refund of everything paid.
• Within 15 days of check-in — the booking is non-refundable.
• No-show or early departure — the full stay value is charged and no refund is due.

A room booked through a travel portal follows that portal’s own cancellation terms, not these. Those terms are frequently stricter, and many portal rates for this hotel are sold as non-refundable from the moment you pay.

2. Group and event bookings

Bookings of five rooms or more, and any wedding or conference block, are arranged directly with the hotel rather than through the booking system, and are governed by the written terms issued with that specific quotation. Ask for those terms in writing before you pay anything.

3. How to cancel or amend

Cancel or change a booking by calling +91 95711 22589, messaging us on WhatsApp, or emailing hotelsamratabu@gmail.com with your booking reference. A cancellation takes effect from the time we receive your request, and we will confirm it back to you in writing. Please keep that confirmation.

Date changes are free of charge 15 days or more before arrival, subject to availability and to any difference in the applicable rate.

4. Refund processing

• Refunds are made only to the original payment method — the same UPI ID, card, bank account or wallet used to pay. We cannot redirect a refund to a different instrument.
• We initiate approved refunds within 2 working days of confirming the cancellation.
• Funds typically reach your account within 5 to 7 working days, depending on your bank or card issuer. UPI refunds are usually faster.
• Payment-gateway charges are not deducted from your refund; we absorb them.
• Cash payments made at the hotel are refunded by bank transfer to an account in the booking name.

5. Cancellation by the hotel

In the rare event that we must cancel a confirmed booking — an unforeseen maintenance failure, a natural event, or an order of a competent authority — we will offer you a comparable room at a nearby hotel of the same or better standard, or a full refund of everything paid, at your choice. We are not liable for any consequential costs such as travel or missed connections.

6. Force majeure

Neither party is liable for failure to perform caused by events beyond reasonable control, including natural disaster, epidemic, civil unrest, strike, or restrictions imposed by government or local authorities. Where a stay becomes impossible for such a reason, we will hold the full value of your booking as an open credit valid for twelve months, or refund it if you prefer.

7. Disputes and contact

If you believe a refund has been miscalculated or delayed, write to us first — most issues are resolved the same day. Contact the reservations desk at hotelsamratabu@gmail.com or +91 95711 22589.

Hotel Samrat International
Opposite Polo Ground, Nr Taxi Stand, Lake Road, Mount Abu, Rajasthan 307501